Try It Risk-Free for 60 Nights

We want you to be happy with your purchase. If for any reason you decide it’s not right within 60 days of delivery, just get in touch and we’ll guide you through the return process.

Reach us at:
Email: support@bedix.co.uk
Phone: 020 7846 0090

How Returns Work

Returning items under the 60-night trial is simple — but please note: a £75 return collection fee applies and will be deducted from your refund.

If you prefer, you can return items yourself by sending them to:
Bedix Ltd
26 Green Lane, Dewsbury, WF13 4DH

Condition of Returned Items

To receive a full refund, returned products must be clean, undamaged, and carefully repackaged.

If we find significant damage or excessive wear, up to 75% may be deducted from your refund.

Keep your original packaging, especially if you’ve had assembly service — it helps keep your item safe during returns.

Receiving Your Order: Check It Carefully

• Please inspect items for visible damage before signing for delivery.
• Notice any damage after unpacking? Contact us within 48 hours to report it.
• Unfortunately, claims reported after 48 hours may not qualify for a refund.

Changed Your Mind? Here’s the Deal

If you simply change your mind, returns are accepted with a £75 collection charge. Exchanges (like swapping sizes or colours) also incur this fee for collection and re-delivery.

Accessibility & Delivery Considerations

Make sure your new Bedix can be delivered where you want it: check doorways, staircases, and hallways carefully.

• If delivery fails due to access problems, a £75 return fee will be charged.
• For deliveries above the second floor without lift access, a £75 surcharge applies for assembly service.

Custom & Bespoke Products

Custom-made items (special sizes, fabrics, or designs) are made just for you and cannot be returned. The 60-night trial doesn’t apply to these.

Assembly & Removal Service Details

Assembly

• Standard delivery includes doorstep or lobby drop-off only.
• Assembly means we bring your Bedix into your room, up to two flights of stairs.
• For higher floors without lift access, a surcharge of £75 applies.
• Assembly fees are non-refundable if access issues prevent delivery or assembly.

Removal

• If you order bed removal, your current bed must be dismantled and ready to go.
• We don’t dismantle beds during removal.

Getting Your Refund

Once we receive and inspect your returned item, refunds will be processed within 5 working days to your original payment method.

Order Cancellation Policy

• Cancel anytime before your delivery date is set — get a full refund.
• Cancel after your delivery date is confirmed? A £75 cancellation fee will apply.

Missed Delivery & Rescheduling Fees

• Missed deliveries incur a £75 re-delivery fee.
• You have a 24-hour window to change your delivery date for free after confirmation.
• Changes after that incur a £75 rescheduling fee.

Need a Hand?

Questions? Our friendly team is always ready to help:
Email: support@bedix.co.uk | Phone: 020 7846 0090