Our 60-night risk-free trial lets you try out your new bed or mattress in the comfort of your own home—worry-free. We believe it takes time to truly feel the difference, so we give you up to 60 nights from the day of delivery to decide if it’s right for you. If you’re not completely satisfied within that period, just let us know. We’ll be happy to help you exchange it for a better fit or arrange a hassle-free return. Your comfort is our top priority.

Yes, we do! Our assembly service is available as an optional add-on when you purchase your bed or furniture. Simply select it under ‘Extra Services’ at checkout, and our delivery team will assemble your item for you in the room of your choice—quickly and professionally. Enjoy peace of mind knowing your bed will be set up properly, with no tools or effort needed on your part.

Your order will typically arrive within 5 to 10 working days, not including weekends or bank holidays. Once your purchase is processed, we’ll send you a confirmation email with your expected delivery timeframe. A few days before your delivery—usually 3 to 4 days in advance—you’ll receive a tracking link with the exact delivery date and a scheduled time slot, so you’ll know exactly when to expect us. Our goal is to keep the process simple, transparent, and hassle-free from start to finish.

Yes, we offer a convenient disposal and recycling service. When ordering your new bed or mattress, simply add the removal service at checkout. Our team will collect your old item during delivery, ensuring it's responsibly recycled or disposed of in an eco-friendly way—saving you the hassle of getting rid of it yourself.

To help us carry out a smooth and efficient collection, please follow these simple steps: Wrap your old item (e.g., mattress or bed frame) in protective covering such as plastic or a mattress bag. Ensure the item is fully disassembled if it’s a bed frame or furniture piece. Bring the item to the ground floor of your property before our team arrives, as collections are made from the ground floor only. These steps help our delivery team collect your item safely, quickly, and with minimal disruption to your home. If you need advice on how to prepare, feel free to contact us—we’re here to help!

In most cases, you’ll receive a text or email the evening before delivery, letting you know your estimated 2–3 hour time slot for the following day. Some couriers may also send a live update around an hour before arrival—though this can vary and isn’t guaranteed for all deliveries. Please note that not all courier partners are able to make direct phone calls prior to delivery. If you haven’t received any updates by the morning of your scheduled delivery, feel free to contact our customer service team, and we’ll be happy to check the status for you.